THE SOUL PORTAL COACHING PROGRAM AGREEMENT

This Coaching Program Agreement (“Agreement”) is entered into between Elizabeth Neal Coaching LLC, a Massachusetts limited liability company (“Coach”), and the undersigned participant (“Client”). By enrolling in the Program and/or submitting payment, Client acknowledges and agrees to the following:

1. Program Description

The Soul Portal (“Program”) is a hybrid coaching program consisting of:

• A self-paced online curriculum with lifetime access to videos, audios, and journal prompts.
• Optional upgrade: individual coaching support via Voxer and/or live calls (the “Coaching Add-On”).

Client understands and acknowledges:

• The Program is for personal growth, education, and empowerment purposes only.
• The Program is not therapy, counseling, medical treatment, mental health treatment, legal, or financial advice, nor a substitute for such services.
• No guarantee of specific results or outcomes is made. Transformation depends on Client’s engagement, actions, and circumstances.

2. Commitment & Participation

Client agrees to:

• Honor the financial commitment of the Program, regardless of completion (subject to the Guarantee in Section 3).
• Actively engage in Program materials and attend scheduled coaching sessions (if applicable).
• Provide timely notice if unable to attend a coaching session (minimum 24 hours’ notice required; missed sessions are forfeited).
• Take full responsibility for their own choices, actions, and outcomes.
• Maintain confidentiality of all Program materials and participant information.
• Refrain from recording, copying, distributing, or otherwise misusing Program content.

3. Fees, Payment & Refund Policy

Program Investment: $849 USD (or as otherwise agreed in writing).

Payment Terms:

• Payment is due in full upon enrollment unless a written payment plan is approved by Coach.
• Client authorizes Coach to charge the payment method on file for installment payments, if applicable.

Coaching Add-On (Optional):

• The Coaching Add-On provides individual support via Voxer and/or live calls.
• Investment: $111/month.
• Minimum Commitment: 3 consecutive months ($333 minimum total investment).
• Add-On fees are billed monthly and are non-refundable once charged.
• After the initial 3-month minimum term, Client may cancel with 14 days’ written notice prior to the next billing cycle.

Refund Policy (Program Only):

• Except as provided in the Guarantee below or required by Massachusetts law, all Program payments are final and non-refundable.

💎 14-Day Aligned Action Guarantee (Program Only):

• If within 14 days of purchase Client has completed the first module (videos + journal prompts) and genuinely feels the Program is not aligned, Client may request a refund.
• To qualify, Client must submit all completed work from the first module to Coach within the 14-day period.
• Refund requests without completed work, or submitted after 14 days, will not be honored.
• If a payment plan is chosen and Client does not exercise the Guarantee within 14 days, Client remains responsible for completing all installments in full.

Collections:

• Failure to make timely payments may result in suspension of Program and/or Add-On access and collection actions. Client agrees to pay all costs of collection, including attorney’s fees, interest, and expenses, as permitted by Massachusetts law.

4. Confidentiality & Intellectual Property

• All Program content (materials, tools, meditations, rituals, recordings, and related intellectual property) are the sole property of Coach and protected under U.S. copyright and trademark law.

• Client is granted a limited, non-transferable, revocable license for personal use only.

• Client may not record, reproduce, distribute, or exploit Program content without prior written consent.

• Client agrees to maintain confidentiality of all other participants’ information, stories, or experiences.

5. Disclaimers & Release of Liability

Client acknowledges and agrees that:

• The Program does not provide psychotherapy, medical advice, or financial/legal guidance.
• Coach makes no guarantee of results; outcomes depend on Client’s participation.
• Participation may involve emotional, mental, physical, spiritual, or financial effects. Client voluntarily assumes all such risks.
• To the fullest extent permitted under Massachusetts law, Client releases and holds harmless Coach, its members, employees, contractors, affiliates, and successors from any liability, damages, or claims arising from participation in the Program or Coaching Add-On.

6. Term & Termination

• This Agreement is effective upon enrollment and payment.

• Client may withdraw from the Program only as provided under the Guarantee in Section 3.

• Withdrawal after the 14-day period does not relieve Client of financial obligations.

• The Coaching Add-On requires a minimum 3-month commitment. After that, it may be cancelled with 14 days’ written notice.

• Coach reserves the right to terminate Client’s participation immediately for misconduct, non-payment, or breach of this Agreement, without refund.

7. Governing Law & Dispute Resolution

• This Agreement shall be governed by the laws of the Commonwealth of Massachusetts.
• Any dispute shall first be addressed in good faith through negotiation.
• If unresolved, disputes shall be submitted to binding arbitration in Middlesex County, Massachusetts, under the rules of the American Arbitration Association.
• Client expressly waives the right to a jury trial.

8. Entire Agreement

This Agreement constitutes the full understanding between Coach and Client, superseding all prior discussions or representations. No amendment shall be valid unless in writing and signed by both parties.

9. Digital Acceptance

By checking the Terms & Conditions box, enrolling in the Program, and/or submitting payment, Client affirms that they have read, understood, and voluntarily agree to this Agreement, including the 14-Day Aligned Action Guarantee and the 3-month Coaching Add-On commitment (if purchased).

Client further acknowledges this action constitutes their electronic signature pursuant to the Massachusetts Uniform Electronic Transactions Act (M.G.L. c. 110G), and is legally binding as if signed in ink.